Cancellation & Refund Policy

Effective Date & Last Updated: September 10, 2026

Payment Gateway Compliance: This Cancellation and Refund Policy strictly complies with the merchant onboarding rules established by Stripe, Inc., the Reserve Bank of India (RBI) Master Directions for Payment Aggregators, and the Indian Consumer Protection (E-Commerce) Rules.

1. Policy Overview

At Simbofy (a brand of Simb Technologies), we strive to engineer the highest quality AI automation, search engine optimization, web application development, and digital marketing services. Because our offerings consist of customized technology development, digital workflows, and professional engineering services, this policy establishes clear, fair guidelines for cancellations and refunds.

2. Cancellation Terms

Cancellation parameters depend upon the service model contracted:

A. Project-Based Services (Web Development, Custom AI Agents, Software)

Pre-Kickoff Cancellation: Clients may cancel a project order within forty-eight (48) hours of the initial advance payment, provided no discovery sessions have taken place and no technical architecture or design work has commenced. In such an event, a 100% refund of the advance deposit will be granted, minus any direct payment gateway transaction fees levied by Stripe or our payment aggregators.

Post-Commencement Cancellation: Once project discovery, UX/UI wireframing, architecture design, or coding has begun, the client may cancel future milestones by providing written notice. Fees paid for completed milestones or in-progress milestone deliverables are non-refundable, as specialized engineering hours and server compute resources have already been deployed.

B. Monthly Retainers & Subscription Packages (SEO, AI Maintenance, Social Media)

Notice Period: Retainer clients may cancel their recurring monthly agreement at any time by providing at least fourteen (14) calendar days' written notice prior to the upcoming renewal date via email to billing@simbofy.com.

Current Billing Cycle: Retainer fees paid for the active monthly billing cycle are non-refundable, and Simb Technologies will continue to provide active campaign management and maintenance until the end of that paid cycle. No further recurring charges will occur after the cancellation takes effect.

3. Refund Eligibility Criteria

Refunds will be granted under the following explicit conditions:

Duplicate Transactions: If an inadvertent duplicate charge occurs on your credit/debit card due to a network glitch or payment gateway timeout, the duplicate amount will be refunded immediately upon verification.
Service Inability / Mutual Termination: In the rare event that Simb Technologies is unable to deliver the contracted scope due to internal operational constraints, a pro-rata refund will be provided for all unperformed work.
Timely Pre-Kickoff Request: Cancellation submitted within 48 hours of initial deposit before project work has commenced.

4. Refund Processing & Turnaround Time

We maintain strict processing timelines for approved refunds:

Review & Approval

Within 24 to 48 business hours of receiving your written cancellation request, our billing team verifies project logs and eligibility.

Gateway Initiation

Once approved, the refund is immediately triggered through the Stripe Merchant Dashboard or our banking aggregator.

Bank Account Settlement

The funds typically reflect on your bank or credit card statement within 5 to 7 business days, depending on your card issuer or banking institution.

5. Original Payment Method (Stripe Compliance)

In compliance with anti-money laundering (AML) protocols and Stripe payment processing guidelines:

Strict Routing Rule:
All refunds will be credited exclusively to the original payment method (credit card, debit card, or net banking account) used at the time of purchase. Under no circumstances will refunds be issued in cash, bearer cheques, cryptocurrency, or to an unrelated third-party bank account.

6. Non-Refundable Items & Expenses

The following costs and items are strictly non-refundable:

Third-Party Advertising Spends: Budget paid directly to media platforms (Google Ads, Meta Ads, LinkedIn Ads, TikTok Ads) is managed on the client’s behalf and is non-refundable by Simb Technologies.
Third-Party Software, Domains & API Licenses: Domain name registrations, SSL certificates, premium software plugins, and LLM compute fees (OpenAI, Anthropic, AWS tokens) purchased for client accounts.
Completed Milestones: Any milestone for which the client has provided approval, sign-off, or deployment permission.

7. How to Submit a Cancellation or Refund Request

To initiate a cancellation or request a refund, please send an email with the subject line "Cancellation / Refund Request - [Invoice / Order ID]" to:

Billing & Accounts Department

Entity: Simb Technologies (Brand: Simbofy)

Email: billing@simbofy.com

Support Desk: support@simbofy.com

Address: 3rd Floor, Plot No 5, Doctor's Colony, HITEC City, Hyderabad, Telangana 500081, India

EMAIL BILLING TEAM

Please include your full name, registered company name, invoice number, date of payment, and specific reason for cancellation to expedite your request.

+91 90320 75757

Simb Technologies

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