Privacy Policy

1. Entity Details & Scope

This Privacy Policy governs the collection, processing, storage, and transfer of personal data by Simb Technologies, an enterprise duly registered under the laws of India, having its registered office at:

This policy applies to all visitors, clients, users, and authorized representatives who access our website, use our software solutions, engage our AI automation workflows, purchase digital marketing packages, or submit inquiries.

2. Information We Collect

We only collect data necessary to provide professional agency services, fulfill contractual obligations, and ensure account security:

3. Payment Processing & Stripe Compliance

To provide safe and compliant digital billing, Simb Technologies utilizes reputable, PCI-DSS Level 1 certified payment aggregators and payment processors, primarily Stripe, Inc. and authorized Indian payment gateways:

• No Cardholder Storage: Simb Technologies does not store, process, or retain raw credit card numbers, debit card PINs, CVV codes, or net banking credentials on our local servers or databases.
• Tokenized Security: All financial transactions are directly transmitted over 256-bit encrypted TLS/SSL connections to Stripe's secure infrastructure. Stripe processes transactions in accordance with their Stripe Privacy Policy.
• Currency Support: Transactions are billed in Indian National Rupees (INR) for Indian domestic clients or in convertible currencies (e.g., USD, EUR, GBP) for international clients via Stripe.

4. How We Use Information

Your data is processed strictly under legitimate lawful grounds:

• Service Delivery: To design, implement, and monitor AI workflows, SEO campaigns, web platforms, and digital advertising deliverables.
• Billing & Tax Compliance: To issue compliant tax invoices, calculate applicable GST (Goods and Services Tax), and maintain financial auditing records mandated by Indian law.
• Customer Support: To respond to technical support tickets, project updates, and operational communications.
• Security & Fraud Prevention: To protect against cyber threats, unauthorized system access, and fraudulent transactions.

We will never sell, rent, or trade your personal data to third parties for commercial or marketing exploitation.

5. Disclosure & Third Parties

We only share data with vetted service providers bound by strict confidentiality and data processing agreements:

• Payment Aggregators: Stripe Inc. and authorized RBI-licensed banking partners for billing settlement.
• Infrastructure & Hosting: Cloud hosting providers (e.g., AWS, Cloudflare, Google Cloud) operating ISO/IEC 27001 certified data centers.
• Legal & Regulatory Authorities: Only when strictly compelled by law, court subpoena, or statutory authorities operating within the jurisdiction of India.

6. Security & Data Storage

We implement comprehensive administrative, technical, and physical safeguards:

• High-grade 256-bit SSL/TLS encryption for all data in transit across simbofy.com.
• Role-based access control (RBAC) ensuring only authorized engineers and account managers access project files.
• Data retention schedules that securely archive or purge data once the contractual and statutory retention periods (typically 7 years for statutory accounting in India) conclude.

7. Your Rights under DPDP Act 2023 & GDPR

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and international data privacy laws, you are entitled to:

• Right to Access: Request a summary of personal data held and processed by us.
• Right to Correction & Erasure: Request the correction of misleading or outdated data, or the deletion of data no longer required for statutory or contractual purposes.
• Right to Withdraw Consent: Withdraw consent for non-mandatory marketing communications at any time.
• Right of Grievance Redressal: File a concern with our designated Grievance Redressal Officer.

To exercise any of these rights, please email your written request to privacy@simbofy.com.

8. Cookies & Tracking Technologies

Our website uses minimal, necessary cookies to ensure site functionality, user preferences, and aggregated session performance analytics. You may configure your browser settings to reject cookies; however, some site features may experience degraded functionality.

9. Grievance Redressal Officer (India IT Rules)

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the contact information of our designated Grievance Officer is: